Harry Duley Clothing
TERMS AND CONDITIONS
HOW TO ORDER
Hours
Monday - Saturday 10am - 6pm
Sunday 12 - 4pm
Online
You can buy from us online, we use romancart to host our shopping cart, a trusted service provider with over 11,000 online stores.
Soon after an order is placed, you will receive an email confirmation for the transaction amount. Once we accept your order, we will send you an email confirmation when the goods have been dispatched. All transactions are processed in a secure environment.
By phone
Please call us on 01747 855023. We will be happy to take your order by telephone.
By post
Please write to us sending payment by cheque to:
Harry Duley
Quakers Cottage
33a St James's Street
Shaftesbury, Dorset
SP7 8HF
HOW TO PAY
By Credit or Debit card
We accept Visa or MasterCard
By Cheque
Please make payable to Harry Duley
On the back please write your home address, cheque guarantee card number and expiry date.
Currency
Our prices are in pounds sterling.
Delivery
All of our garments are made to order. We aim to deliver between 14-21 days from receipt of order. We will advise you if it will be longer and let you know an anticipated delivery date.
Postage & Packing
The cost of standard delivery in the UK is £1.00 per item (max £5.00). Deliveries in the UK are made by Royal Mail. For international delivery, shipping is based on weight. Please email us for more information.
RETURNS
Returns & Exchanges
If you are unhappy with the product, please notify us within 14 days and return unused, with the original invoice to:
Harry Duley
Quakers Cottage
33a St James's Street
Shaftesbury
Dorset
SP7 8HF.
We will refund or exchange them for you.
Post and package costs are not refundable (unless the fault is ours).
Made to measure and sale items are non-refundable.
We would like to advise you to obtain a certificate of posting, as we are not responsible for return packages that do not reach us.
General
You may view and print out our pages for the sole purpose of buying a product. You may not use pictures, logos, graphics, text or descriptions on our site for any other use. Copyright for these photographs remains with the individual photographers.
We do our best to ensure that the prices displayed on our website are correct. However we reserve the right to validate those prices before we process your order.
We reserve the right to accept or decline your order.
This does not affect your statutory rights.
PRIVACY STATEMENT
We are committed to protecting your privacy. We will only use the information that we collect about you legally in accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will not e-mail you in the future unless you have explicitly agreed to this and we feel we have a particular service that you may find useful. At this - and any other point - you will be offered the chance to refuse this service.
The type of information we collect about you includes:
Your Name
Address
Phone Number
E-Mail Address
Credit/Debit Card Details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information we hold on you by e-mailing, writing or phoning us. Contact information is listed here. If you find any inaccuracies we will delete or correct it promptly as per your requirements.
The personal information that we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings.
UNDER NO CIRCUMSTANCES will your personal information be passed on to any other parties. Any information we hold will be used only by us in a responsible way and only for the purpose of offering a better shopping experience.
If you have any questions/comments about privacy, you should e-mail us by or phone or write to us using the details on our contact page.